Local Law and Wallet Records
Your legal standing starts with accurate account details and a region check before wallet activity. We may ask for your name, mobile number, and matching payment account when you use DANA, OVO, GoPay, or QRIS, because those records help us match deposits, withdrawals, account access, and
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dispute checks. Access and eligibility depend on local law and are available only where local law permits, so we may pause or decline access if the details you provide do not meet our account rules or local requirements. We keep transaction references, login timestamps, device signals,
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and support messages only for legal, security, accounting, and dispute purposes. If you see an error in your profile, use Account > Legal Requests or contact support before making another wallet request, so our team can review the record and respond with the next required step.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.